After sales service

Contact the retailer from whom the watch was purchased or SEIKO CUSTOMER SERVICE CENTER for repair or overhaul.

Within the guarantee period, present the certificate of guarantee to receive repair services.

Guarantee coverage is provided in the certificate of guarantee.
Read carefully and retain it.

For repair services after the guarantee period has expired, if the functions of the watch can be restored by repair work, we will undertake repair services upon request and payment.

Please keep in mind that if original parts are not available, they may be replaced with substitutes whose outward appearance may differ from the originals.

Periodic inspection and adjustment by disassembly and cleaning (overhaul) is recommended approximately once every 3 to 4 years in order to maintain optimal performance of the watch for a long time.
According to use conditions, the digital display may go out due to liquid leakage.
As the parts such as gasket may deteriorate, water resistant performance may be impaired due to intrusion of perspiration and moisture.
Inspection and adjustment by disassembly and cleaning (overhaul) should be performed by the retailer from whom the watch was purchased, and who specifies “SEIKO GENUINE PARTS”. At this time, also request replacement of the gasket and the spring bar.

When your watch is inspected and adjusted by disassembly and cleaning (overhauled), the movement of your watch may be replaced.

The watch uses a technique to uniformly diffuse light from a light emitting diode (LED) with a light guide plate.

After the liquid crystal panel in this watch has been used for seven years, the contrast will decrease and the numbers will be hard to read. Consult the retailer from whom the watch was purchased for replacement of the liquid crystal panel. A fee will be charged for replacement.