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Troubleshooting

The watch stops operating.

The power is completely depleted or low.
If you wear the watch every day and this occurs, the most likely cause is the watch is hidden by your sleeves or other clothing when you wear it and it is not sufficiently exposed to light.

Sufficiently charge the battery until the seconds hand moves every second.

When you wear the watch, try to make sure that the watch is not hidden by your sleeves or other clothing. Additionally, when you take the watch off, try to place it in a bright place.

The seconds hand is moving at two-second intervals.

The power is completely depleted or low.
If you wear the watch every day and this occurs, the most likely cause is the watch is hidden by your sleeves or other clothing when you wear it and it is not sufficiently exposed to light.

Sufficiently charge the battery until the seconds hand moves every second.

When you wear the watch, try to make sure that the watch is not hidden by your sleeves or other clothing. Additionally, when you take the watch off, try to place it in a bright place.

Even if the watch is charged until “BATT 10” after it stops, the seconds hand does not move in one-second intervals, or it does not move.

The internal watch system is unstable.

See How to reset the system and follow the procedure.

 

Err* is displayed.

The watch may be experiencing a malfunction.

Refer to How to reset the system to reset the system.
If the watch does not return to a normal state, please have the watch repaired.

The watch temporarily gains/loses time.

The watch has been left in extremely high or low temperatures for a long time.

If the watch returns to room temperature, the accuracy will return to its original state.
If it does not return to its original state, contact the retailer from whom the watch was purchased.

 

The watch has been left close to an object with a strong magnetic field.

Correct this condition by moving and keeping the watch away from the magnetic source, and reset the time. If this action does not correct the condition, contact the retailer from whom the watch was purchased.

 

The buttons do not work
(Nothing happens when they are pressed).

The power is low.

Sufficiently charge the battery until the seconds hand moves every second.

The watch does not change to diving mode.

The power is low.

Sufficiently charge the battery until the seconds hand moves every second.

The digital display time and the analog display time are out of sync.

The watch has been left close to an object with a strong magnetic field or it received a strong shock or vibrations.

Set the standard hand position on the analog display again.

The date changes at 12 o’clock noon.

The time is off by 12 hours.

Set the hours correctly with special attention to AM and PM.

Blur in the display persists.

A small amount of water has got inside the watch due to deterioration of the gasket, etc.

Consult the retailer from whom the watch was purchased.

 

For a solution to a problem other than listed above, contact the retailer from whom the watch was purchased.