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Troubleshooting

The watch stops operating.

The power is completely depleted or low.
If you wear the watch every day and this occurs, the most likely cause is the watch is hidden by your sleeves or other clothing when you wear it and it is not sufficiently exposed to light.

Sufficiently charge the battery until it reaches stable hand movement.

When you wear the watch, try to make sure that the watch is not hidden by your sleeves or other clothing. Additionally, when you take the watch off, try to place it in a bright place.

The seconds hand is moving at two-second intervals.
(For models with a seconds hand)

The power is completely depleted or low.
If you wear the watch every day and this occurs, the most likely cause is the watch is hidden by your sleeves or other clothing when you wear it and it is not sufficiently exposed to light.

Sufficiently charge the battery until it reaches stable hand movement.

When you wear the watch, try to make sure that the watch is not hidden by your sleeves or other clothing. Additionally, when you take the watch off, try to place it in a bright place.

The watch temporarily gains/loses time.

The watch has been left in extremely high or low temperatures for a long time.

If the watch returns to room temperature, the accuracy will return to its original state.
If it does not return to its original state, contact the retailer from whom the watch was purchased.

 

The watch has been left close to an object with a strong magnetic field.

Correct this condition by moving and keeping the watch away from the magnetic source, and reset the time. If this action does not correct the condition, contact the retailer from whom the watch was purchased.

 

You drop the watch, hit it against a hard surface, or wear it while playing active sports.
The watch is exposed to strong vibrations.

If accuracy does not return after setting the time, consult the retailer from whom the watch was purchased.

 

The date changes at 12 o’clock noon.
(For models with a date display)

AM/PM is not properly set.

Advance the hands by 12 hours.

Blur in the display persists.

A small amount of water has got inside the watch due to deterioration of the gasket, etc.

Consult the retailer from whom the watch was purchased.

 

Contact the retailer from whom the watch was purchased for any other troubles.