After sales service

Notes on guarantee and repair

Contact the retailer from whom the watch was purchased or SEIKO CUSTOMER SERVICE CENTER for repair or overhaul.

Within the guarantee period, present the certificate of guarantee to receive repair services.

Guarantee coverage is provided in the certificate of guarantee.
Read carefully and retain it.

For repair services after the guarantee period has expired, if the functions of the watch can be restored by repair work, we will undertake repair services upon request and payment.

Replacement with functional parts

Please keep in mind that if original parts are not available, they may be replaced with substitutes whose outward appearance may differ from the originals.

Inspection and adjustment by disassembly and cleaning (Overhaul)

Periodic inspection and adjustment by disassembly and cleaning (overhaul) is recommended approximately once every 2 to 3 years in order to maintain optimal performance of the watch for a long time.

The power transmission gear of the movement of this watch constantly receives force. To ensure that this mechanism works properly all the time, washing parts, changing oil, adjusting accuracy, checking functions and replacing consumable parts on a regular basis are important. The first overhaul after the purchase of your watch is particularly important for preserving long-time use of your watch. According to use conditions, the oil retaining condition of your watch mechanical parts may deteriorate, abrasion of the parts due to contamination of oil may advance or delay the time significantly, or the watch itself may stop.
As the parts such as gasket may deteriorate, water resistant performance may be impaired due to intrusion of perspiration and moisture.
Inspection and adjustment by disassembly and cleaning (overhaul) should be performed by the retailer from whom the watch was purchased, and who specifies “SEIKO GENUINE PARTS.” At this time, also request replacement of the gasket and the spring bar.

When your watch is inspected and adjusted by disassembly and cleaning (overhauled), the movement of your watch may be replaced.