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Troubleshooting

Hand Movement

The seconds hand moves at 2-second intervals.

The energy depletion forewarning function is activated. Seconds hand movement and watch state (energy depletion forewarning function)
If the seconds hand moves at 2 or 5-second intervals while you wear the watch every day, the watch is in a condition where it cannot acquire sufficient light, for instance, the watch is concealed under a long sleeve shirt.

S_ind_half_pantone3 + Charging status half

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Charge the watch sufficiently until the seconds hand moves at 1-second intervals and the indicator hand points to the “middle” position or “full” position.

Be careful not to conceal the watch under a sleeve, etc., while wearing it.

When taking off the watch, place it in as bright a location as possible.

The seconds hand moves at 5-second intervals.

The energy depletion forewarning function is activated. Seconds hand movement and watch state (energy depletion forewarning function)
If the seconds hand moves at 2 or 5-second intervals while you wear the watch every day, the watch is in a condition where it cannot acquire sufficient light, for instance, the watch is concealed under a long sleeve shirt.

S_ind_half_pantone3 + Charging status half

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Charge the watch sufficiently until the seconds hand moves at 1-second intervals and the indicator hand points to the “middle” position or “full” position.

Be careful not to conceal the watch under a sleeve, etc., while wearing it.

When taking off the watch, place it in as bright a location as possible.

The stopped seconds hand pointing to the 15-second position started operating.

The power save function 1 has been activated. The seconds hand stops at the 15-second position/45-second position (Power save function)
When the watch has not been exposed to sufficient light continuously, the power save function 1 to limit energy consumption is automatically activated.

When the watch is exposed to light, the hand will rapidly advance and return to the current time.
When the watch returns to the current time, use it as is. (This is not an abnormal movement.)

 

The stopped seconds hand pointing to the 45-second position started operating.

The power save function 2 has been activated. The seconds hand stops at the 15-second position/45-second position (Power save function)
When the watch is not sufficiently charged for a certain period of time, the power save function 2 is automatically activated.

  1. Charge the watch until the indicator hand points to the “middle” position or “full” position.

  2. After that, when the time is incorrect, adjust the time zone as necessary.

The watch hands advance rapidly unless a button is pressed. After the rapid advancement is completed, the watch resumes its normal 1-second interval movement.

The power save function has been activated. The seconds hand stops at the 15-second position/45-second position (Power save function)
The automatic hand position alignment function was activated.
When the hand positions deviate to display incorrect time as a result of external influences, etc., the watch automatically corrects the hand misalignment by the automatic hand position alignment function.

No operation is needed (this is not an abnormal movement.)

 

The indicator hand indicates the “LEAP SEC.”

S_ind_leap_pantone2

The automatic leap second reception function is operating. Leap second (Automatic leap second reception function)

It takes up to 18 minutes to receive the leap second data.
Pay attention to the reception place (Place where GPS signals can be easily received).

 

The indicator hand continues to spin.

The indicator hand continues to spin while the date changes (at 12:00 AM) and the automatic hand position adjustment operates.

No operation is needed (this is not an abnormal movement.)

 

GPS signal reception

Reception is not started even with operation of time zone adjustment/manual time adjustment

S_ind_low_pantone3

The charging status has been displayed as “low” position. Display of charging status

S_ind_half_pantone3 + Charging status half

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Charge the watch sufficiently until the charging status is displayed as the “middle” position or “full” position.

S_ind_flight_pantone3

The in-flight mode (plane) has been set. When boarding (in-flight mode (plane))

After relocation from a place under restriction on use of GPS signals (in an airplane, etc.), reset the in-flight mode (plane).

 

GPS signals cannot be received even by carrying out GPS signal reception (The reception result is displayed as “N”.)

You are in a place where GPS signals cannot be received. GPS signal reception

Receive GPS signals in a place where GPS signals can be easily received.

 

Reception is possible (reception result display becomes “Y”), but the time and date are not accurate (when it is understood as a reception result after time adjustment)

The time zone that does not correspond to the region where you are has been set.

Check the time zone setting.
If the time zone does not correspond to the region where you are, adjust the time zone.

When you are in a place where GPS signals can be easily received How to adjust the time zone

When you are in a place where GPS signals cannot be received How to manually set the time zone

DST (Daylight Saving Time) setting does not correspond to the addition conditions of DST (Daylight Saving Time).

Check DST (Daylight Saving Time) setting.
Do the time zone adjustment when you are in a place where it is easy to receive GPS signals.

How to adjust the time zone

Reception is possible (reception result display becomes “Y”), but the time and date are not accurate (when it is understood as a reception result after time zone adjustment)

DST (Daylight Saving Time) setting does not correspond to the addition conditions of DST (Daylight Saving Time).

Check DST (Daylight Saving Time) setting.
Do the time zone adjustment when you are in a place where it is easy to receive GPS signals.

How to adjust the time zone

The position of the hands is misaligned due to external factors.
The preliminary position of the hands is misaligned.
Preliminary position

  1. <Hour/minute hand misalignment> The automatic hand position adjustment function is activated to automatically adjust the positions. Please use the watch as it is. The automatic hand position alignment function is activated once a minute for the seconds hand, once an hour for the minute hand, and once every 12 hours for the hour hand.
    <Date misalignment> Since the preliminary position is not automatically adjusted, manually adjust the position.

  2. When misalignment of a hand is not adjusted, refer to the When the sub-dial, day hand, date, indicator hand or hour/minute/seconds hand position is misaligned to carry out operation.

  3. When misalignment of the hand is not adjusted even with operation of Num_2, consult the retailer from whom the watch was purchased.

The reception result is displayed as “Y”, but the time is gained or lost by one to two seconds.

The automatic time adjustment function has not been activated for a few days.

When energy is insufficient, the automatic time adjustment may operate only once every 3 days.

The automatic time adjustment function is not activated every day

The energy stored in the watch is insufficient.
Conditions to activate the automatic time adjustment function are not prepared.

Sufficient energy is necessary to activate the automatic time adjustment function every day. Keep in mind to frequently expose your watch light to charge its battery. The automatic time adjustment is automatically activated by exposure to bright light when you are in a place that easily receives GPS signals.

Automatic reception is not activated.

The watch is not in an environment where GPS signals can be received at the moment when the watch is exposed to light.

While the watch has a function that automatically starts receiving when exposed to light, it also has a function that activates “automatic time adjustment” at the time that “manual time adjustment” was last successful, even in environments that are not exposed to light. Normally, we recommend that, to succeed with manual time adjustment, do it at a specific time, at which you think you will be in an environment that can receive GPS signals. Automatic time adjustment function judges the situation. Thereby the automatic time adjustment function gets activated even in the case of not been able to receive light.

Misalignment of time and hands

The position of the seconds hand showing “reception result” and “number of acquired satellites from which GPS signals are received” is misaligned.

The preliminary position of the seconds hand is misaligned. (This occurs when the position of the seconds hand is misaligned due to external factors.)
Preliminary position

  1. The automatic hand position alignment function is activated to automatically adjust the position. Please use the watch as it is. The automatic hand position alignment function is activated once a minute for the seconds hand.

  2. When misalignment of the hand is not adjusted, consult the retailer from whom the watch was purchased.

The watch temporarily gains or loses time.

The automatic time adjustment function has not been activated for a few days.

If the energy stored in the watch is insufficient, the automatic time adjustment function may be activated once in 3 days.
To adjust the time immediately, carry out “manual time adjustment.”

The watch received an incorrect time due to external factors (erroneous reception).

  1. Receive GPS signals in a place where GPS signals can be more easily received.

  2. Adjust the time zone as necessary.

The watch is left in an extremely high or low temperature place for a long time.

  1. If the watch is returned to a normal temperature place, the accuracy will be recovered.

  2. If the time is incorrect after that, manually adjust the time as necessary.

  3. If the watch is not recovered, consult the retailer from whom the watch was purchased.

The time is gained (lost) 1 hour

DST (Daylight Saving Time) is ON (or OFF).

Check DST (Daylight Saving Time) setting.
Do the time zone adjustment when you are in a place where it is easy to receive GPS signals.

How to adjust the time zone

Charging the solar battery

The stopped watch was exposed to an adequate light for longer than the time required to fully charge the watch, however, it does not resume its normal 1-second interval movements.

The amount of exposed light is too weak.
The time for charging the watch is not sufficient.

The time required for charging the watch depends entirely on the amount of exposed light the watch receives.
Refer to Standard Charging Time to charge the watch.

 

The seconds hand is stopped even when the watch is charged for longer than the time required to fully charge the watch

The watch was not charged for a long time and has been discharged completely.

Contact the retailer from whom the watch was purchased.

 

Misalignment of date

After the reception is successful, the time is correct but the date is incorrect.

The preliminary position of the date is out of alignment.
This problem occurs when the preliminary position of the date is out of alignment due to external influence etc.

Adjust the preliminary position of the date to the correct position “1” (the first day of a month).

Misalignment of date

After the reception is successful, the time is correct but the date is incorrect.

The preliminary position of the date is out of alignment.
This problem occurs when the preliminary position of the date is out of alignment due to external influence etc.

Y_Sun_default_pantone2

Adjust the preliminary position of the day hand (a day of week) to the correct position “SUN (Sunday).”

The sub-dial cannot be adjusted.

After the reception is successful, the basic time is correct but the time zone selected on the sub-dial is not displayed.

The preliminary position of the sub-dial is out of alignment.
This problem occurs when the preliminary position of the sub-dial is out of alignment due to external influence etc.

DT_12-00_default_pantone2

Correctly adjust the sub-dial and the AM/PM hand to the preliminary position of “12:00 AM”.

Indicator hand misalignment

The position of the hand showing the reception way, charging status, in-flight mode (plane), and DST is misaligned

S_ind_leap_pantone2

The automatic leap second reception function has been activated, and the indicator hand indicates the “LEAP SEC.”

It takes up to 18 minutes to complete the leap second reception.
Use the watch with reference to the GPS signal reception.

The preliminary position of the indicator hand is misaligned.
This occurs when the preliminary position of the indicator hand is misaligned due to external factors.

S_ind_full_pantone3

Adjust the preliminary position of the indicator hand to the correct position “full.”

Operation

The crown or buttons cannot be operated.

The stored electric power is running short.

Sufficiently charge the watch until it starts moving at 1-small second intervals.

Date is moving right after a setting is carried out by the crown or button operation.

Wait without doing anything. After the date stops, the crown and buttons can be operated.

 

You get lost in the middle of the operation.

 

When the crown is pulled out

  1. Push the crown back in.

  2. The seconds hand will start to move within 6 minutes.

  3. After that, restart operation.

 

 

When the crown is not pulled out

  1. Press Button B.

  2. The seconds hand will start to move within 2 minutes.

  3. After that, restart operation.

 

Other trouble

Blur in the display persists.

A small amount of water has got inside the watch due to deterioration of the gasket, etc.

Consult the retailer from whom the watch was purchased.