> TROUBLESHOOTING > Troubleshooting

Troubleshooting

Hand Movement

The small seconds hand is moving every 2 seconds.

The energy depletion forewarning function is activated. (About energy)

If the seconds hand moves at two- or five-second intervals while you wear the watch everyday, the watch is in a condition where it cannot acquire sufficient light, for instance, the watch is concealed under a long sleeve shirt.

Keep charging until the small seconds hand is moving every second.

Be careful not to conceal the watch under a sleeve, etc., while wearing it. When taking off the watch, place it in as bright a location as possible.

The small seconds hand is moving every 5 seconds.

The energy depletion forewarning function is activated. (About energy)

If the seconds hand moves at two- or five-second intervals while you wear the watch everyday, the watch is in a condition where it cannot acquire sufficient light, for instance, the watch is concealed under a long sleeve shirt.

Keep charging until the small seconds hand is moving every second.

Be careful not to conceal the watch under a sleeve, etc., while wearing it. When taking off the watch, place it in as bright a location as possible.

The stopped small seconds hand pointing to the 15-second position started operating.

The power save function has been activated. (Power save function)

When the watch is not exposed to adequate light for a certain period of time, the power save function to limit energy consumption is automatically activated.

Wait until the current time is displayed.

No operation is needed. (This is not a malfunction.)

 

The stopped small seconds hand pointing to the 45-second position started operating.

The power save function has been activated. (Power save function)

When the watch is not exposed to adequate light for a certain period of time, the power save function to limit energy consumption is automatically activated.

  1. Keep charging until the small seconds hand is moving every second.

  2. After that, if the watch displays the incorrect time, receive a radio wave as needed.

The watch hands advance rapidly unless a button is pressed. After the rapid advancement is completed, the watch resumes its normal movement.

The power save function has been activated. (Power save function)

The automatic hand position alignment function was activated. (Automatic hand position adjustment function (Adjustment of preliminary positions of hour, minute and seconds hands))

When the hand positions deviate to display incorrect time as a result of external influences, etc., the watch automatically corrects the hand misalignment by the automatic hand position alignment function.

No operation is needed. (This is not a malfunction.)

 

Reception of a radio signal

The watch is unable to receive a radio signal.

The reception results have failed and the seconds hand points to N (the watch does not receive a radio signal).

The watch was moved while it was receiving a radio signal.
(It takes 12 minutes at the longest to receive a radio signal successfully.)

Do not move the watch while it is receiving a radio signal.

Because it takes time to receive a radio signal successfully, leave the watch untouched for 12 minutes at the longest.

The watch was left where the radio signal was weak or where it was unable to receive a radio signal. (Environments in which it is difficult to receive a radio signal)

Place the watch where it is able to easily receive a radio signal.

Transmitting stations may have stopped transmitting radio signals for some reason. (Transmission stop)

Check the website of each transmitting station for further information concerning a transmission stop. Attempt to receive a radio signal again after a while.

The stopwatch second and minute hands are not reset.

Reset the stopwatch second and minute hands.

The time zone is set to a region other than the radio signal reception range.

  1. Check the selected time zone and select the correct time zone.

  2. When the watch is not displaying the precise time, receive a radio signal again if necessary.

Charging the solar battery

The stopped watch was exposed to an adequate light for longer than “the time required to fully charge the watch”, however, it does not resume its normal one-second interval movements.

The amount of exposed light is too weak.

The time for charging the watch is not sufficient.

The time required for charging the watch depends entirely on the amount of exposed light the watch receives.

Refer to Guide to charging times to charge the watch.

 

The built-in IC of the watch has fallen into an unstable condition.

Refer to In case of an abnormal movement to reset the system.

 

Misalignment of the time and hand positions

The watch temporarily gains or loses time.

The watch has been left in an extremely high or low temperature place for a long time.

  1. When the watch returns to a normal temperature, it will display the precise time as before.

  2. If the watch still gains or loses the time, conduct manual reception if necessary.

  3. If the watch cannot resume normal movement even after conducting the above mentioned procedures, consult the retailer from whom the watch was purchased.

The reception results are successful, but the precise time is not displayed.

The watch fails to receive a radio signal correctly as a result of external influence. (Incorrect reception)

  1. Place the watch where it is able to receive a radio signal more easily.

  2. Conduct manual reception if necessary.

The hand positions were misaligned as a result of external influence.

The hands are out of the preliminary position as a result of external influence.
Preliminary position

  1. The automatic hand position alignment function will operate, and these will be corrected. Continue to use the watch normally. Automatic Hand Position Adjustment Function activates once a minute for the small seconds hand and at 12:00 both for the AM and PM for the minute and hour hands. If urgent, perform manual time adjustment.

  2. If the watch still gains or loses time, refer to In case of an abnormal movement to perform procedures.

  3. If the watch cannot resume normal movement even after conducting the above mentioned procedures, consult the retailer from whom the watch was purchased.

The small seconds hand position is not correctly aligned in “the reception results display” or “the reception level display.”

The small seconds hand is out of the preliminary position as a result of external influence.
Preliminary position

  1. The automatic hand position alignment function will operate, and these will be corrected. Continue to use the watch normally. Automatic Hand Position Adjustment Function activates once a minute for the small seconds hand and at 12:00 both for the AM and PM for the minute and hour hands. If urgent, perform manual time adjustment.

  2. If the watch still gains or loses time, refer to In case of an abnormal movement to perform procedures.

  3. If the watch cannot resume normal movement even after conducting the above mentioned procedures, consult the retailer from whom the watch was purchased.

The watch displays an incorrect time hour unit, even though it displays the precise time of minutes and seconds.

The time zone selection is incorrect.

Check the selected time zone and set it to the area where the watch is used.

Misalignment of the date

The reception results are successful and the precise time is displayed, but the date is not correctly displayed.

The date is out of the preliminary position.

This happens when the date is out of the preliminary position as a result of influence of various external sources or after the built-in IC is reset.

Set the date to the preliminary position “1” (the 1st).

Misalignment of the stopwatch hands

After resetting the stopwatch, the stopwatch hands do not stop at the 0-second position.

The stopwatch hands are out of the preliminary position.
This happens when the stopwatch hands are out of the preliminary position as a result of external influence or system reset.

Adjust the preliminary position of the stopwatch hands to “0.”

Time zone

Time zone cannot be set.

The stopwatch hands are moving.

Reset the stopwatch before setting the time zone.

Operation

The crown or button cannot be operated.

The stored electric power is running short.

Keep charging until the small seconds hand is moving every second.

Hands and date are moving right after a setting is carried out by the crown or button operation.

Wait without doing anything.

After the date stops, the crown and button can be operated.

 

You get lost in the middle of the operation.

 

Return to the status before the start of the operation, and try the operation again.

If the crown is pulled out, push it in.
If the crown is not pulled out, then pull it out and push it in again.
This will return to one-second interval movement for a maximum of 9 minutes. After this, try the operation again.

 

Others

Blur on the dial glass persists.

A small amount of water has got inside the watch due to deterioration of the gasket, etc.

Contact the retailer from whom the watch was purchased.

 

For the solution of troubles other than the above, consult the retailer from whom the watch was purchased.